Cancellation policy and sample cancellation form
The following cancellation policy applies exclusively to consumers (see § 1 of the General Terms and Conditions).
Right of cancellation
You have the right to cancel this contract within 14 days without providing reasons or justification. The cancellation period is 14 days from the day on which you, or a third party named by you that is not the forwarding agent, has taken possession of the product(s).
To exercise your right of cancellation, you must contact us (Alexandra Krings, Steinkopfstraße 7, 51065 Köln (Germany); Tel.: 0176 2038 0681; Email: email@example.com) and provide a clear declaration of your decision to cancel this contract, such as a letter sent by post or an email. You may use the enclosed sample cancellation form; however, this is not mandatory.
To keep the terms of the cancellation period, it is sufficient that your communication informing us of the exercise of your right of cancellation is sent before the expiration of the cancellation period.
Consequences of cancellation
If you cancel the contract, we shall return all payments that we have received from you, including shipping costs (excluding additional costs arising if you choose a type of shipping different from the low-cost, standard delivery offered by us), immediately and at the latest within 14 days from the date on which we received your communication canceling this contract. We shall use the same method of payment for the return payment that you used for the original transaction, unless an alternative arrangement has been expressly agreed upon by the parties. You shall not be charged repayment fees in any case. We can refuse the repayment until we have received the products or until you have provided proof of return shipping, whichever date is earlier. You must return or hand over the products immediately or at the latest within fourteen days of the date on which you informed us of your decision to cancel the contract. The terms of the return period are considered kept if you send back the product(s) before the period of fourteen days has expired. You shall carry the direct cost of returning the goods. You must only pay for any possible loss of value of the goods if this loss of value is caused by unnecessary handling for the purposes of testing the nature, characteristics and functioning of goods.
-End of cancellation policy-
Exclusion of the right of cancellation
The right of cancellation does not apply to contracts
– for the delivery of goods that are not preassembled and for the production of which an individual selection or choice by the consumer was made or if the product is customized for the personal needs of the consumer.
The right of cancellation can be revoked
– for the delivery of audio or video recordings or computer software in a sealed package if the seal is removed after delivery.
Sample cancellation form
If you would like to cancel the contract, please fill out this form and
send it back.
To [Alexandra Krings, Steinkopfstraße 7, 51065 Köln (Germany); email: firstname.lastname@example.org]:
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of
The following product(s) (*)/ the provision of the following services (*).
– Ordered on (*)/ received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate.